Stay ahead of threats. Without building a SOC from scratch.
We provide enterprise-grade managed security services — detection, response, and continuous vulnerability management — tailored to your environment and your risk profile.
What it is
Managed Security from Sunwell means your environment is being actively monitored, analysed, and defended by experienced analysts who understand your business context. We combine best-in-class security tooling with engineering-led operations — so when something happens, the response is fast, proportionate, and informed. We don't just alert you to problems. We help you resolve them.
Security platforms we operate
What we manage
Essential
Business hours
Critical alert triage
Next business day
Managed triage, investigation, and core response during business hours for a defined SIEM + EDR/XDR scope.
Advanced
24/7 critical alert coverage
Critical alert triage
30 minutes
Broader detection across endpoint, identity, cloud, and network — with stricter triage targets.
Elite
24/7 full coverage
Critical alert triage
15 minutes
Continuous, fully-staffed operations for security-mature, regulated, or high-risk environments.
Alert triage targets
Time to first analyst assessment after an alert fires.
| Severity | Essential | Advanced | Elite |
|---|---|---|---|
| Critical | Next business day | 30 minutes | 15 minutes |
| High | 4 business hours | 2 business hours | 1 hour |
| Medium | Best effort | 2 business days | 8 business hours |
| Low | Best effort | Best effort | Best effort |
Advanced critical and all Elite targets apply 24/7; other targets apply during business hours.
Critical (P1) incidents get an active response within 1 hour, 24/7 — on every tier. Incident response is driven by severity, not by the tier you choose.
Available add-ons
- Identity Security Operations
- Cloud Security Operations
- Network Security Operations
- Data Security Operations
- Apple (macOS) Security Operations
- Exposure Management
- Advanced Detection Engineering
- Threat Hunting Program
- Incident Response Retainer
- AI Workflow Customisation
Not sure which tier fits your environment?
Talk to our security teamSummary only — scope and service levels are confirmed per customer.
Vulnerability Management
Continuous scanning, prioritisation, and remediation tracking across your infrastructure. We don't just surface vulnerabilities — we contextualise them against your environment and business risk, so you focus effort where it matters most.
Explore Vulnerability ManagementHow we work
We understand your environment before we defend it.
Effective security isn't generic. We invest time upfront to understand your architecture, your data flows, your risk tolerance, and your regulatory context. That context shapes everything — from detection rules to response playbooks.
We reduce noise, not just alerts.
Alert fatigue is a real problem. We tune and maintain your detection rules continuously so your team only hears about what genuinely matters. Our analysts investigate before escalating.
We treat security as an ongoing programme, not a project.
Threats evolve. Your business changes. We review and improve your security posture on a continuous basis — not just at contract renewal.
Who it's for
Managed Security is a strong fit for organisations that:
- Handle sensitive data — financial, personal, health, or transactional — and need demonstrable controls
- Operate in regulated sectors and require evidence of active monitoring and response capability
- Have invested in security tooling but lack the internal resource to operate it effectively
- Want to mature their security posture without hiring a full in-house security team
Why Sunwell
We know the platforms inside out.
Our team holds deep expertise across the Azure, AWS, Google, Palo Alto, Fortinet, and CrowdStrike portfolios. We configure, tune, and operate these tools at a level that most generalist MSPs can't match.
Business context changes everything.
A vulnerability in an internet-facing payment system is not the same risk as the same vulnerability on an internal dev server. We prioritise based on what matters to your business, not just a CVSS score.
We grow with your security maturity.
Whether you're starting from a low baseline or looking to augment an existing security function, we scale our service to where you are — and help you get to where you need to be.
Ready to get started?
Whether you have a specific project in mind or want to understand how we can help, we'll start with an honest conversation.
Talk to us